Legal
Refund, Return & Warranty Policy
How returns, replacements, warranty handling, and custom-order expectations should be communicated before final confirmation.
How returns, replacements, warranty handling, and custom-order expectations should be communicated before final confirmation.
Order confirmation
Refund and return handling depends on whether the order is fixed-price, built-to-order, or customized for a project requirement.
Eligible return cases
Returns are usually considered only when a product arrives damaged, the wrong item is supplied, or a verified issue is reported within the agreed review period.
- Wrong item delivered
- Verified shipping damage
- Manufacturer defect covered by the applicable warranty
Non-returnable cases
Custom, project-made, installer-specific, or bulk-prepared items may not be eligible for return once production or procurement has started.
Warranty handling
Where a product includes supplier or manufacturer warranty coverage, the issue will be reviewed against the relevant usage conditions, installation handling, and damage assessment.
Refund processing
Approved refunds, credits, or replacements are handled only after internal review of the order, issue details, and product condition. Exact processing timelines depend on the order type and supplier confirmation.